Frequently Asked Questions
What type of payment options can be used?
We accept Visa, Mastercard, Discover, American Express, Money Orders and Cashier Checks.
Is there a charge for sales tax?
We only charge sales tax to orders being shipped to a Minnesota address.
What are my shipping options?
We ship using Fedex. You can have you order sent regular ground, 3 Day Express, 2nd Day Air or Next Day Air. UPS only delivers on Saturday using Next Day Air with Saturday delivery.
If an order in into us by 12:00pm CST, we can normally get that out same day as long as we have it in stock in our warehouse. If you need a product received by a certain date, call us, so we can help you determine the correct shipping option. 952-303-4000.
How much is Shipping?
You can see what the shipping costs are by putting products into your shopping cart and proceeding to the check out. The first step of check out is the shipping options. Our site links to UPS to calculate shipping. Shipping is based on the amount received from UPS plus a $2.00 handling charge. The handling charge covers part of the cost of the shipping materials (boxes, tape, packing materials, etc...).
Can my package be shipped internationally?
We offer shipping to all locations in North America. Other locations must use the Bongo service expained below.
International Shipping Now Available!We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:- 1. Shop for your items on our website and add them to your cart.
- 2. Setup your Bongo International account by clicking the below image.
- 3. After signup, Bongo will provide you with your very own US address.
- 4. Back at our site, proceed to checkout.
- 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- 7. Choose your domestic shipping method, and Place Order.
- 8. Once completed, finish your verification process with Bongo.
- 9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!Can I return a product that I purchased?
Yes, you have 14 days from the date of purchase to return an item. See our Return Policy. You must submit a return authorization form to have your return processed. You will be responsible for the return shipping costs.